At Surplus Outlets, we strive to provide efficient and reliable shipping to ensure that your purchases reach you as quickly as possible. We are pleased to offer free shipping on all orders. Below, you will find detailed information about our shipping processes and policies.
Domestic Shipping
Most orders are shipped from our local locations in US. For these domestic orders, you can expect delivery in approximately 3 to 5 days. Our local shipping services ensure that your items arrive promptly and in perfect condition.
International Shipping
Some items may be shipped directly from our factories in Europe and Asia. For these international orders, the delivery time is typically between 5 to 10 days. We work with trusted international carriers to ensure your packages are handled with care and delivered efficiently.
Shipping Costs
We are pleased to offer free shipping on all orders, both domestic and international. There are no additional shipping charges at checkout.
Taxes and Customs Duties
For orders shipped from abroad, including those from the EU and mainland China, no additional taxes or duties will be charged. The price you see at checkout is the final price you will pay.
Order Processing
- Order Confirmation: After placing your order, you will receive a confirmation email with the details of your purchase.
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
Track your order at https://surpoutlets.com/rastrear-pedidos/. You will also receive a shipping confirmation email containing a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your shipment and the estimated delivery date.
Shipping Policies
- Delivery Address: Please ensure that the delivery address is accurate and complete. Surplus Outlets is not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our Customer Service team immediately for assistance.
- Order Changes and Cancellations: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
- Delivery Delays: While we strive to meet our delivery estimates, circumstances beyond our control may cause delays. In such cases, we will notify you and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions or need further assistance with your order, contact our Customer Service team at [email protected]. We are here to help and ensure that your shopping experience with Surplus Outlets is exceptional.