Thank you for shopping at Surplus Outlets! To ensure you have a pleasant shopping experience, we offer a 7-day return and exchange policy. Please read the following return and exchange rules:

Return and Exchange Conditions

Return and exchange requests must be made within 7 days of receiving the product.

Items must be in new condition, unused, and with no impact on their resale value.

All original packaging, including accessories, tags, and manuals, must be intact.

Return Address

Returns should be sent to our designated warehouse in Mexico.

Please contact our customer service via email or WhatsApp to confirm the specific return warehouse address.

Return and Exchange Process

Contact our official customer service via email or WhatsApp to request a return or exchange. Provide your order number and photos of the product.

Our customer service team will confirm the return and exchange conditions and provide you with the return address.

Send the product back to the designated warehouse and provide us with the tracking number.

Once the warehouse receives the product and confirms that it meets the return conditions, our customer service team will process your refund or exchange.

Contact Information

Customer Service Email: [email protected]

Customer Service via WhatsApp: +44 7418 602488

Notes

The cost of return shipping is the buyer’s responsibility.

If the product has a quality issue, we will cover the return shipping cost and arrange a replacement or a full refund.

Thank you for your understanding and cooperation. Happy shopping at Surplus Outlets!